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Pool area

Pool area

FAQ

What is the cost of airport transfers?
Airport transfer costs :
US$ 24 per car per way for up to 4 people
US$ 48 per car for return airport transfers for up to 4 people.
Bookings can be made via the e-concierge menu on our online reservation page.

Is a baby sitter available and what is the cost?
Baby sitters are available, however we do ask you to reserve in advance.Our experienced babysitters are available for just IDR75,000 per hour that covers up to 2 children. The service is provided for Children under 12 years old.

Is the Kids Club & Camp Splash free of charge?
Yes, all of our in house guest are welcome to use Camp Splash free of charge

How far is the Hotel/Suites from the Airport?
It’s about 13km, which should take around 20-30 minutes by car.

How much is an extra bed?
USD 25 per bed per night, which includes buffet breakfast

What is the operational time of camp splash & Kids club?
From 9 am until 6 pm

What kind of breakfast does the hotel provide?
Breakfast is served buffet style, with a large variety to choose from, including live cooking stations

What is the child policy for breakfast?

Breakfast is free for children under 5 years old for adults who purchase breakfast.

Children from 5 to 12 years old get 50% discount on breakfast coupon.

Is there a hair dryer available in the room?
Yes, each room is equipped with a hair dryer

Do you provide gluten free or vegetarian menu options?
Yes, based on request and availability.
Special dishes can be made for those with food allergies, with prior notice, so please mention any specific dietary requirements or limitations at the time of making your reservation.

Do you provide baby cot? At what cost?
Yes, we do have baby cots based on request and availability, and these are provided free of charge. There is a limit of one baby cot per room.

How much is late check out?
Late check out is based on availability and is charged at 50% of the daily rate, for checkout up to 6 pm. Checkout later than 6 pm will incur a full nights charge.

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