Guest Feedback

Dear Guest,

The Guest Comment Card is one of the management's most important tools in evaluating whether we are achieving our goal of exceeding guests' expectations. I would personally appreciate it if you took the time to "Tell Me !" about your experience in the hotel. Each Comment Card is reviewed daily and responded to personally. We value feedback !

 

 

 

Stuart Bolwell
General Manager

ROOM RESERVATIONS / RESERVASI KAMAR

1. What influenced you to stay at the Prime Plaza Hotel Sanur Bali?
Apa yang menjadi alasan anda menginap di Prime Plaza Hotel Sanur Bali?

2. How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?

3. Was your reservation handled prompty and efficiently?
Apakah Reservasi anda ditangani dengan baik dan efisien?

4. Purpose of visit
Tujuan Berkunjung

RECEPTION & SERVICE / PENERIMAAN & PELAYANAN

5. Please comment on the quality of service from the following.
Mohon komentar anda tentang kualitas pelayanan di bawah ini.

Excellent Good Average Poor
Duty Manager
Manager yang bertugas
Guest Relations Officer
Guest Relation
Security
Keamanan
Front Desk
Receptionist
Bellman
Petugas Pelayanan Barang
Telephone Operator
Guest Service Centre
Room Attendant
Petugas Pelayanan Kamar
Laundry / Valet
Karyawan Laundry
Pool Attendant
Karyawan Kolam Renang

6. Were hotel facilities explained on arrival?
Apakah Fasilitas hotel sudah dijelaskan?

MASSAGE & POOL / PIJAT & KOLAM RENANG

7. Please comment on the quality of service at Spa and Pool.
Mohon komentar anda tentang kualitas pelayanan di bawah ini.

Excellent Good Average Poor
Spa
Ambience
Suasana
Staff Skill and Knowledge
Ketrampilan dan Pengetahuan Staff
Pool / Recreation
Kolam Renang / Rekreasi
Service
Pelayanan
Activities
Kegiatan
Exercise Room
Tempat Olah Raga
Equipment
Perlengkapan
Cleanliness
Kebersihan
Beach Club
Klub Pantai
Cleanliness
Kebersihan
Service
Pelayanan

Comments / Suggestions :

GUEST ROOM / KAMAR TAMU

8. Please comment on your room.
Mohon komentar tentang kamar Anda.

Excellent Good Average Poor
Guest Room/Kamar Tamu
Cleanliness
Kebersihan
Linen / Towels
Handuk / Linen
Guest supplies
Perlengkapan Tamu
Service
Pelayanan
Guest Bathroom/Kamar Mandi Tamu
Cleanliness
Kebersihan
Linen / Towels
Handuk / Linen
Guest supplies
Perlengkapan Tamu
Service
Pelayanan

Comments / Suggestions :

ELECTRICITY & OTHERS / PENCAHAYAAN & LAIN - LAIN

9. Please comment on the quality of Electricity & Others.
Mohon komentar Anda tentang pencahayaan & lain-lain.

Excellent Good Average Poor
Television
Televisi
Air Conditioning
System Pendingin Ruangan
Water Temperature
Suhu Air
Water Pressure
Tekanan Air
Lighting - Bedroom
Penerangan Kamar Tidur
Lighting - Bathroom
Penerangan Kamar Mandi
Telephone
Telepon
Wi-Fi
Internet

Comments / Suggestions :

RESTAURANTS & BARS / RESTORAN & BAR

10. Please comment on the quality of food and service in our Restaurant and Bars .
Mohon komentar tentang kualitas makanan & pelayanan dari Restoran & Bar kami.

Excellent Good Average Poor
Quality of Food
Sen5es
H2O
Golden Lotus
Gracie Kelly's,Room Service,Caf Piazza
Swim Up Pool Bar
Sunset Bar
D'Lounge
Quality of Service
Sen5es
H2O
Golden Lotus
Gracie Kelly's,Room Service,Caf Piazza
Swim Up Pool Bar
Sunset Bar
D'Lounge
Overal food and beverage quality
Kualitas makanan & minuman secara keseluruhan

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas

11. Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?

Yes/Ya Av./Rata-rata No/Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM

12. Please comment on the overall appearance of the hotel's public areas.
Mohon komentar Anda tentang penampilan hotel secara keseluruhan.

Excellent Good Average Poor
Cleanliness
Kebersihan
Standard of maintenance
Standar Perawatan
Appearance of grounds
Penampilan Kebun

Comments / Suggestions :

GENERAL / UMUM

13. How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan?

14. Overall staff courtesy
Karyawan secara keseluruhan

15. Please recommend an employee for exceptional service
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik

BETWEEN US / ANTARA KITA

16. Do you have any other suggestions comments which would help us make your next visit more enjoyable?
Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?

This is my visit to Prime Plaza Hotel Sanur Bali

ini adalah kunjungan saya yang ke di Prime Plaza Hotel Sanur Bali

17. If you return to Bali, would you stay at the Prime Plaza Hotel Sanur Bali again?

Jika Anda kembali ke Bali, apakah Anda akan menginap di Prime Plaza Hotel Sanur Bali lagi?

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