Guest Service
Welcome to the Prime Plaza Hotel Sanur-Bali Compendium
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Guest Services
Please dial #0 unless otherwise indicated.
Adaptors - #0
Adaptors are available upon request. Please contact our Hotline Service for assistance.
Airline Reservations & Confirmations - #8709
We are happy to assist you with travel arrangements, including ticket confirmations. Most major airlines have offices in the Sanur and Denpasar areas.
Airport Transportation - #8709
Prime Plaza Hotel Sanur – Bali offers regular transportation services to Bali’s Ngurah Rai International Airport. A nominal fee applies. Please book in advance at the Concierge Desk located next to the Front Office.
Recommended arrival times at the airport for departing flights:
- At least 1 hour before domestic flights
- At least 2 hours before international flights
- Approximate travel time to the airport is 60 minutes, but we suggest allowing extra time due to unpredictable traffic.
Baby Sitting - #8709
Babysitting services are available for an hourly fee. Kindly notify our Customer Service Attendant at least 8 hours in advance and provide the ages of your children and estimated time needed. A minimum charge of two hours applies. If the babysitter is required until late evening, a taxi fare will also be requested.
Babysitting is subject to availability, and meals can be ordered from our Room Service menu.
Baggage Service - #0
Please contact our Hotline Service for baggage collection. Short-term baggage storage is also available for your convenience.
Banks - #0
Most major Indonesian banks are located in Sanur and Denpasar. Numerous ATMs are available near the hotel and support international transactions. For more information, please contact our Hotline Service.
Bars
Please check listing for ‘Restaurants & Bar’.
Beach - #8709
Public beaches are located in the Sanur area, where you can enjoy the vibrant atmosphere of an authentic Balinese community. Local residents are often friendly and may engage with visitors to practice their language skills or teach basic Bahasa Indonesia.
A regular shuttle to the public beach is available. Please check with our Customer Service Attendant for the latest schedule.
Bell Desk - #0
For assistance with baggage, airport transfers, or shuttle schedules for the beach and shopping, please contact our Hotline Service.
Car Rental - #8614
Cars with drivers are available for hourly or daily rental.
Please speak with the Taxi Counter Service Attendant in the Main Lobby for further details.
Important: We strongly advise against renting cars from street vendors due to concerns about vehicle safety, proper licensing, insurance, and liability coverage.
Checkout - #2
Standard checkout time is 11:00 AM.
Late checkouts are subject to availability and may incur an additional day-use charge. Please contact the Front Desk for assistance.
Church Services - #8709
Places of worship for most faiths are located nearby. For service times and locations, please contact our Customer Service Attendant.
Coffee & Tea Facilities - #6
Coffee and tea-making facilities are provided in your room. For additional supplies, please contact Room Service.
Courier Services - #8709
Courier services can be arranged through our Customer Service Attendant or Front Desk. Additional service fees may apply.
Credit Card Facilities - #8709
We accept the following credit cards: American Express, BCA, Diners Club, JCB, MasterCard, and Visa.
Please note: Personal cheques are not accepted.
Customer Service - #8709
Our Customer Service desk is located in the main lobby next to the Reception. The Customer Service Attendant is available to assist with hotel services, facilities, and general information about the island.
Dentist - #0
Appointments with a local dentist can be arranged through our Hotline Service.
Diet - #0
We will do our best to accommodate special dietary requirements. Please contact the Duty Manager for assistance.
Doctor - #0
In case of illness or medical emergency, please contact our Hotline Service for immediate assistance.
Do Not Disturb - #0
A “Do Not Disturb” sign is available in your room. Incoming calls can be blocked upon request by the hotel operator. Please notify us when you would like to receive calls again.
Dress Code
To help maintain a pleasant environment for all guests, we kindly request that you wear semi-casual, smart casual, or tropical attire with appropriate footwear in public areas. At the pool, proper swimwear is required at all times.
Drinking Water
Tap water is not safe for drinking.
Complimentary refillable drinking water is available from water stations located in the guest corridors.
Electricity - #0
The electrical supply is 220 volts / 50 Hz. Plug adaptors are available upon request from Housekeeping. Please contact our Hotline Service for assistance.
Emergency - #5
Dial extension #5 for any emergency. This line is monitored 24 hours a day.
In case of fire, do not use the elevator. Please familiarize yourself with the fire evacuation instructions posted on the inside of your room door.
Facsimile - #8709
Our Customer Service Attendant will assist you with sending and receiving faxes.
Fire, Safety & Security - #5
Please read the fire safety instructions posted on the back of your room door. In case of fire, contact the Emergency Hotline at extension #5.
The hotel’s emergency response plan will be activated. Stay calm and avoid using the elevator. Always ensure your room door is closed when leaving.
First Aid - #0
For First Aid assistance, please contact the Duty Manager.
Flowers - #8709
Our Customer Service Attendant can assist with flower arrangements for special occasions, including local and international deliveries.
Foreign Exchange - #8709
We strongly recommend exchanging currency only at authorized money changers or banks. Be cautious with street vendors, as hidden fees may be added, and they are often unlicensed or unregulated.
Fruits - #8709
Enjoy Bali’s wide variety of delicious tropical fruits.
Note: Durian fruit is not permitted in the hotel due to its strong and lingering aroma, which may disturb other guests.
Golf - #8709
Bali offers several excellent international-standard 18-hole golf courses:
- Bali National Golf Club – Nusa Dua
- Bali Handara Kosaido Country Club – Bedugul highlands
- New Kuta Golf – Jimbaran
- Bukit Pandawa Golf & Country Club – Kuta Selatan
For reservations and rates, please contact our Customer Service Attendant.
Guest Hotline Service - #0
For general assistance or inquiries, please dial “0” for our centralized Hotline Service.
Guest Room Supplies - #0
Should you need any additional room amenities, please contact our Hotline Service for prompt assistance.
Hotel Reservations - #8784
Please contact our Reservations Department for future bookings or inquiries..
Housekeeping - #0
Housekeeping is happy to provide additional towels, bathroom supplies, pillows, blankets, adaptors, irons, and ironing boards. Kindly sign for borrowed items upon delivery.
Ice - #6
Ice is available from our Room Service.
Internet Access - #0
Complimentary Wi-Fi is available in all guest rooms, the lobby, meeting rooms, and public areas. Please refer to the instructions provided in your room.
In-Room Dining - #6
Room service is available as listed in the menu provided in your room. For special dietary requests, please contact Room Service.
Kids Club - #8709
Our award-winning Camp Splash Kids Club is located at Prime Plaza Suites Sanur – Bali (2 km from the hotel). It caters to children aged 6 to 12 years. Children under 6 must be accompanied by an adult.
Parents must remain on hotel grounds while children attend Camp Splash. If parents plan to leave, a babysitter (with prior booking) is required for a small fee.
Registration is required at least half a day in advance.
Operating hours:
- 10:00 AM – 12:00 PM
- 2:00 PM – 4:00 PM
A free shuttle service is available. Please contact the Hotline Service for the schedule.
Activities include water slides, games, climbing structures, and a Teen Zone with arcade games and family movie screenings. Children staying at Prime Plaza Hotel Sanur enjoy complimentary access.
Laundry Service - #0
Please request laundry pickup before 9:00 AM for same-day service. Items collected after 9:00 AM will be returned the next day.
Express service is available at an extra charge. Kindly avoid hanging clothes from windows, balconies, or railings.
Lost and Found - #0
For lost or found items, please contact our Hotline Service.
Luggage Service - #0
For luggage collection or temporary storage, please contact our Hotline Service.
Manager on Duty - #0
A Duty Manager is available 24 hours daily.
Massage - #8742
Relax with a massage at our Spa & Fitness Center. Open daily from 8:00 AM to 9:00 PM.
Please refer to the Spa Treatments section for more details.
Messages - #0
A light on your telephone indicates you have a message. A printed copy will also be delivered to your room. Once received, please inform the Operator to deactivate the message light.
Mini Bar - #0
A small fridge is provided for storing food and beverages. If you need the fridge turned on, please contact our Hotline Service.
Mosque - #0
Al-Ihsaan Mosque is located nearby. For more information, please contact Customer Service.
Parcels (Postage and Packaging) - #8709
Please contact our Customer Service Attendant should you have a parcel that requires packing and mailing.
Parking - #0
Complimentary parking is available for all guests. Please note that vehicles are parked at the owner’s risk. The hotel is not responsible for any damage or loss to vehicles or their contents.
Party and Special Events - #0
Let us help you organize your special occasions, whether it's a romantic dinner, birthday celebration, anniversary, or themed event. We prefer at least one day’s notice, although shorter notice may be accommodated when possible.
Our creative Food & Beverage team looks forward to making your event truly unique and memorable.
Pets
For health and safety reasons, pets are not allowed on hotel premises at any time.
Photocopying Services - #8709
Photocopying is available at the Reception Desk. A small fee applies.
Pool Towels - #0
Pool towels are available at the Pool Hut next to Café Komodo. Hotel towels must not be taken off the premises.
Porter - #0
For luggage assistance, please contact our Hotline Service.
Pressing - #0
Pressing services are available from 9:00 AM to 5:00 PM for a small fee. Irons and ironing boards are also available for in-room use (maximum 2 hours per request).
Religious Service - #8709
For information about places and times of worship for various religions, please contact our Customer Service Attendant.
Safety Deposit Box - #0
A personal safety deposit box is provided in your room. The hotel is not responsible for any loss or damage to valuables not secured inside the box.
Sales and Marketing - #8782
For inquiries regarding accommodation, meetings, banquets, conventions, and other events, please contact our Sales & Marketing Department.
Sanur Port - #8709
Sanur Port is located at Jalan Hang Tuah No. 17, Sanur Kaja, approximately 1.4 km (a 6-minute walk) from the hotel. The port provides daily sea crossings to Nusa Penida and Nusa Lembongan.
Fast boat departures operate daily from 7:00 AM to 4:00 PM, with several operators serving this route.
Sewing Kit / Seamstress - #0
A sewing kit is provided in your room. For additional assistance, please contact our Hotline Service.
Sightseeing and Tours - #8709
Bali is filled with amazing attractions and cultural experiences. Our Customer Service Attendant will be happy to assist you in planning a custom itinerary to suit your interests.
Smoking - #0
In accordance with Bali Provincial Regulation No. 10 of 2011, smoking is strictly prohibited in guest rooms.
Please use designated smoking areas or open spaces.
Spa and Fitness Center - #8742
Hotel guests receive complimentary access to:
- Cardio Fitness Circuit
- Weight Training Circuit
- Aerobic Studio
- Sauna and Jacuzzi
Reservations are not required for fitness facilities.
Spa treatments, including massage, body scrubs, facials, and nail care, require advance booking. Please refer to the Spa Treatments section for details.
Sports Facilities - #8709
Available for booking at the Spa & Fitness Center (Estimated October 2025). Located at 4th floor, west wing.
- Paddle Courts
- Pickle Court
Nearby sports and recreation options include:
- Beach cycling
- Walking/jogging tracks
- Boating and water sports
Please contact Customer Service for more information.
Stationery - #0
A stationery set is available in your room. For additional items, please contact our Hotline Service..
Swimming Pool Relaxation & ‘Quiet Time’ - #8597
We aim to exceed your holiday expectations. Please help us maintain a peaceful and enjoyable atmosphere around the pool by observing the following guidelines:
- Pool Hours: 9:00 AM to 9:00 PM
The pool is closed afterward to respect guests’ quiet time and to allow staff to apply necessary chemicals and cleaning. - Daily Cleaning:
Each morning, the pool is vacuumed after the water has settled overnight to ensure hygienic conditions. - Sun Loungers:
If a lounger is unoccupied for an extended period, our recreation staff may remove towels or belongings to make it available for other guests. - Children:
Kindly supervise your children to ensure they do not disturb other guests. Rough play and excessive noise are discouraged. - Safety:
Please help prevent slips by drying feet before leaving the pool area.
Do not dive or jump into the pool — some areas are shallow, with submerged steps or benches. - Evening Activities:
Guests who wish to stay up late are welcome at the Lobby Lounge Bar, open until late.
Please note: Poolside activity after 9:00 PM may disturb other guests.
Taxis - #0
Taxis are available at all times. Please contact our Hotline Service, and we will arrange one for you.
Telephone Service - #0
Please refer to the in-room Telephone Directory for country and area codes or contact the Operator for assistance.
All calls are subject to a hotel service charge.
Television - #0
For television entertainment, please refer to the monthly TV guide in your room.
Transportation - #8614
We provide scheduled complimentary shuttles to Sanur’s shopping district, supermarkets, and Prime Plaza Suites Sanur.
Please contact the Hotline Service for the current schedule.
Car rental with a driver can also be arranged through the Tour Desk.
Refer to the Car Rental section for more details.
Voltage - #0
The electricity supply is 220 volts / 50 Hz.
Adaptors are available through Housekeeping. Please call our Hotline Service for assistance.
Wi-Fi - #0
Free Wi-Fi is available in all guest rooms, public areas, and meeting rooms.
Please refer to the tent card in your room for connection instructions.
Wake-Up Call - #0
To request a personal wake-up call, please contact the Hotel Operator.
