Guest Service
Welcome to the Prime Plaza Hotel Sanur-Bali Compendium
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Guest Services please dial #0 unless otherwise indicated.
Adaptors - #0
Adaptors are available upon request. Please contact our Hotline Service for assistance.
Airline Reservations & Confirmations - #8709
We will be pleased to assist you with your travel arrangements including ticket confirmation. When required, most major airlines have their offices in the Sanur and Denpasar area.
Airport Transportation - #8709
Prime Plaza Hotel Sanur - Bali provides regular transportation services to Bali’s International Airport, ‘Ngurah Rai’. A minimal fee applies. Please reserve in advance at the Concierge Desk next to the Front Office.
Guidelines for arriving at the airport for departing flights are:
- One hour before Domestic flights.
- Two hours before International flights.
- Approx. 60 minutes for travel time between hotel & the airport.
Baby Sitting - #8709
We are pleased to offer a babysitting service at an hourly charge. Please advise our Customer Service Attendant at least 8-hours in advance with the ages of your children and the approximate length of time the sitter is required. There is a minimum charge of two hours. Should the sitter be required to remain until late evening, then a taxi fare will be requested.
Babysitting services are subject to availability and prior notice is required. Meals can also be arranged from our Room Service menu.
Baggage Service - #0
Contact our Hotline Service for baggage collection. We are pleased to offer short-term storage facilities for your convenience.
Banks - #0
Most Indonesian banks are available in Sanur and Denpasar. BCA Bank and Lippo Bank both subscribe to the international Cirrus and Maestro ATM networks. There is a Lippo Bank ATM and Bank Central Asia (BCA) ATM nearby. Please contact our Hotline Service if you need further information.
Bars
Please check listing for ‘Restaurants & Bar’.
Beach - #8709
There are some public beaches located in Sanur area. Here you will experience the excitement of day-to-day life in an authentic Balinese community. The local residences are friendly inquisitive folk who enjoy practicing their limited foreign language skills or offer to coach you in Bahasa Indonesia. We have a regular shuttle to take you to the public beach. Please check with our Customer Service Attendant for the schedule.
Bell Desk - #0
For baggage service, airport transfers and beach/shopping shuttle information please contact our Hotline Service.
Car Rental - #8614
Cars with driver or self-drive are available for hourly or daily rental.
For further info, please check with the Taxi Counter Service Attendant in the Main Lobby.
Guests are advised to be very cautious about renting cars from street vendors as standards of vehicle safety, licensing for passengers, insurance and liability coverage are frequently suspect!
Cashier
Visa, Master, Dinner Clubs, Amex, JCB, BCA
Checkout - #2
Checkout time is 12.00 noon. If you need to extend your check-out time, an additional day-use fee will be applied. Please contact the Front Desk for further info.
Church Services - #8709
Worship Services for most faiths are close by. For information about times and locations, please contact our Customer Service Attendant.
Coffee & Tea Facilities - #6
Coffee and tea making facilities are provided in guest rooms. Should you require additional supplies please contact our Room Service.
Courier Services - #8709
Courier services can be arranged by our Customer Service Attendant/Front Desk with some arrangement fee.
Credit Card Facilities - #8709
We accept American Express, BCA, Diners Club, JCB, MasterCard and Visa. We regret that personal cheques are not accepted. Credit cannot be extended unless prior arrangements are made and confirmed in writing by our accounting office.
Customer Service - #8709
Customer Service is located in the main lobby next to the Reception desk. The Customer Service Attendant is ready to assist you with a variety of Hotel services and facilities as well as general information about the island.
Dentist - #0
An appointment can be arranged via our Hotline Service.
Diet - #0
We will endeavor to accommodate special dietary needs. Please contact our Duty Manager for assistance.
Doctor - #0
For medical care or in case of a medical emergency, please contact our Hotline Service.
Do Not Disturb - #0
The “Do Not Disturb” sign is available in every room. Incoming calls can be blocked by the hotel operator (please let us know when you wish to receive calls again).
Dress Code
Kindly support a pleasant holiday environment for all. Semi-casual, smart casual, tropical dress and footwear are suggested in all public areas. At the poolside guests are requested to wear complete bathing attire at all times.
Drinking Water
Do not drink tap water. Complimentary bottled water is delivered to your room each day.
Electricity - #0
Electrical supply is 220 volts/50 Hz. Electric plug adaptors are available from Housekeeping. Please contact our Hotline Service for assistance.
Emergency - #5
Our Emergency Hotline -extension #5 (five)- is monitored 24 hours a day.
In the event of a fire, do not use the lift/elevators. Please review the fire instructions on the inside of your guest room door.
Facsimile - #8709
Our Customer Service Attendant will be pleased to assist with facsimile communications.
Fire, Safety & Security - #5
Please review the information posted behind your guest room door. In the event of a fire, contact the Emergency Hotline - extension #5. Our Operator will activate the hotel’s Emergency Plan. Remain calm. Do not use the lift/elevator. Always ensure that your room door(s) is firmly closed when leaving your room.
First Aid - #0
Please contact the Duty Manager for First Aid assistance.
Flowers - #8709
Our Customer Service Attendant can arrange for flowers to be delivered to your room for a special occasion. We can also make arrangements for local and worldwide delivery.
Foreign Exchange - #8709
We would strongly advise guests to change their currency at an authorized money changer or bank. Guests are advised to be very cautious should they choose to exchange money with street vendors as unadvertised transaction fees are frequently added to conversion rates. Most street vendors are not licensed or regulated.
Fruits - #8709
Visitors are encouraged to experience Bali’s delicious tropical fruits. We regret that Durian Fruit is not permitted within the Hotel due to its strong and lingering aroma, which can be offensive to other guests.
Golf - #8709
There are some excellent 18-holes international golf courses on the Island, each one provides a unique golfing experience:
Bali National Golf Club in Nusa Dua Tourism Area.
Bali Handara Kosaido Country Club in cold spot of Bedugul.
New Kuta Golf at Jalan Raya Uluwatu, Jimbaran.
Bukit Pandawa Golf & Country Club at Banjar Panti Giri, Kuta Selatan.
For reservations and rates, please contact our Customer Service Attendant.
Guest Hotline Service - #0
A centralized service for guests’ assistance and inquiries. Please dial “0”.
Guest Room Supplies - #0
If you require additional room amenities, please call our Hotline Service for any needs and queries for your convenience.
Hotel Reservations - #8784
Please contact our Reservation Department.
Housekeeping - #0
It will be our pleasure to supply additional towels, bathroom supplies, pillows, blankets, adaptors, irons and ironing boards. Kindly assist us to control these items by signing for them when they are delivered to your room.
Ice - #6
Ice is available from our Room Service.
Information Center - #8709
For information regarding Prime Plaza Hotel & Suites, Sanur Village and other areas of Bali, please contact our Information Center Attendant located in the main lobby.
Internet Access - #0
Free internet access in all rooms through broadband networks. Please see the separate instruction sheet in your room. Free Wi-Fi also available in the hotel lobby area, meeting rooms, and other common areas.
Interpreter - #8709
Our Customer Service Attendant can assist with limited interpretation services. We can also arrange for an outside interpreter for larger projects.
In-Room Dining - #6
In-room dining service is available as mentioned on Room Service Menu provided in the room. Should you have a special dietary need, please contact our Room Service.
Kids Club - #8709
Our award-winning Camp Splash Kids Club is located at Prime Plaza Suites Sanur - Bali, only 2 km from the hotel. It is designed for children aged 6 to 12 years. Children under 6 are welcome but must be accompanied by an adult.
Parents must be on the hotel grounds whilst children are in Camp Splash! If parents wish to leave the hotel grounds, they will be required to arrange for a Babysitter at a small fee. Prior notice is required for this service, and babysitters are subject to availability.
Please register children at least a half-day in advance. Programs are daily from 9.00am to 12.00pm and 1:00pm to 6:00pm. Parents have to pick their children for lunch. Our complimentary shuttle bus will take you there and back. Please call Hotline Service for shuttle schedule.
Activities at Camp Splash include water slides, game activities and climbing structures. In the adjacent area protected from any rain showers find the unique Teen Zone which features a video arcade. Kids can relax and enjoy their favorite foods while watching non-stop family movies on the big screen. Children from the Prime Plaza Hotel Sanur – Bali, have free access to Camp Splash.
Laundry Service - #0
Please contact our Hotline Service before 9.00am for same-day service. Clothing collected after 9.00am will be returned the following day.
Express service is available for an additional charge. Please do not hang clothing in view of other guests from windows, balconies or corridor railings.
Lost and Found - #0
Please contact our Hotline Service.
Luggage Service - #0
Please contact our Hotline Service for luggage collection. Short-term luggage storage facilities are offered for your convenience.
Manager on Duty - #0
A Duty Manager is available 24 hours daily.
Massage - #8742
Choose from wonderfully relaxing massages at the Spa & Fitness Center.
Hotel guests are encouraged to tour our extensive facilities, which are accessible from the conference foyer off the main lobby.
See the ‘SPA Treatments’ section for more details.
Open between 08.00am - 09.00pm daily
Messages - #0
A light on your telephone will indicate a message is waiting for you. A printed copy of the same message will also be delivered to your room. After you have received the message, please inform the Operator who will then turn off the light on your phone.
Mini Bar - #0
We provide a small fridge if needed to store your food and drinks. Please contact our Hotline Service if you need the fridge to turn on.
Mosque - #0
Al-Ihsaan Mosque is nearby. For more information, please contact our Customer Service.
Parcels (Postage and Packaging) - #8709
Please contact our Customer Service Attendant should you have a parcel that requires packing and mailing.
Parking - #0
Parking is provided free of charge. All vehicles parked in parking areas are placed there entirely at the owner’s risk. Prime Plaza Hotel Sanur - Bali does not accept responsibility for vehicles or their contents.
Party and Special Events - #0
Please call on us to arrange your special events e.g., a Romantic Dinner for Two, Birthday Treats, Anniversaries or a themed event. At least one day of advanced notice is preferred (we can sometimes respond within a few hours).
Our creative F&B Team enjoys the opportunity to make special events really unique and memorable.
Pets
For health and safety reasons, we regret that pets are not permitted on the premises at any time.
Photocopying Services - #8709
Please see our Customer Service Attendant located at the reception. A small fee applies.
Play Room - #8709
Playroom is located at the poolside between rooms 121 and 122. Table tennis and other types of games are available to guests. Please contact the "Pool Hut" located by the poolside.
Pool Towels - #0
Pool towels are available at the ‘Pool Hut’ next to Cafe Komodo. Hotel towels may not be taken off the property.
Porter - #0
For assistance with luggage, please contact our Hotline Service.
Pressing - #0
This service is provided by Housekeeping between 9.00am - 5.00pm with small fee applied. Iron and ironing boards are also available for you with maximum of 2-hours usage per request.
Religious Service - #8709
The Bible and Qur’an are available from Housekeeping.
We will be pleased to provide information regarding times and locations of worship for various faiths, please contact our Customer Service Attendant.
Room Reservations - #8712
Please contact our Reservation Department.
Safety Deposit Box - #0
Safety deposit boxes are located in your room. Prime Plaza Hotel Sanur - Bali does not accept any responsibility for lost or misplaced articles of value when not locked in the safety deposit box located in your room.
Sales and Marketing - #8782
For information and assistance regarding accommodation, banquets, conventions and other related events, please contact our Sales & Marketing Departments.
Sanur Port - #8709
Sanur Port is located at Jalan Hang Tuah no. 17 Sanur Kaja, about 1.4 km or about 6-minutes’ walk from the hotel. Sanur Port serves sea crossings to Nusa Penida Island & Nusa Lembongan Island.
The crossing from Sanur Port to Nusa Penida Island and to Nusa Lembongan Island is available every day starting at 7.00am and the last at 16.00pm. There are many choices of fast boat operators that serve crossing this route.
Sewing Kit / Seamstress - #0
A sewing kit is provided in the room for your convenience. Should you require additional assistance, please contact our Hotline Service.
Sightseeing and Tours - #8709
There are many wonderful places to visit in Bali. Our Customer Service Attendant will be pleased to assist you to plan an itinerary to include all of the cultural and entertainment experiences of your choice.
Smoking - #0
According to the Bali Provincial Regulation no. 10 of 2011, smoking in the room is not allowed. Please go to the designated places and open spaces.
Spa and Fitness Center - #8742
Hotel guests enjoy complimentary use of the Cardio Fitness Circuit, Weight Training Circuit, Aerobic Studio, Sauna, and Jacuzzi. Reservations are not necessary.
Spa & Beauty Treatments include Massage, Body Scrub, Body Wrap, Body Care, Facial Spa & Nail Care. See the ‘Spa Treatments’ section of this directory for more details. Reservations are essential.
Sports Facilities - #8709
The following sports facilities are available close by in Sanur:
- Bicycling by the beach
- Walking / Jogging Track
- Boating and Water SportsFor more information, please contact our Customer Service Attendant.
Stationery - #0
A stationery compendium is provided in your room. Should you require additional supplies, please contact our Hotline Service.
Swimming Pool Relaxation & ‘Quiet Time’ - #8597
Our intention is to exceed all our guest’s holiday expectations. The following suggestions are made to ensure everyone is able to relax at the pool-side.
The swimming pool is operational between 9.00am - 9.00pm. It is then closed in consideration of children’s bedtime and other guests who wish to enjoy some ‘quiet time’ before retiring.
This also gives our staff the opportunity to add necessary chemicals to the pool to maintain the water quality. Every morning, we ‘vacuum’ the pool, this can only be done after impurities have settled to the bottom and when the water is ‘still’. Our goal is to provide a fresh hygienic pool for everyone’s enjoyment starting from 9.00am each day.
These are some other ways we try to anticipate your needs
- Unless a sun lounge is actually being used, after a reasonable time, our recreation staff will remove unaccompanied towels and books etc. making sun lounges available for other guests to enjoy.
- Kindly ensure that your children consider other guests’ comfort, please no ‘rough-housing’ or extreme noises.
- Your safety is our major concern. Help us prevent slippery tile floors by drying everyone’s feet before leaving poolside.
- The pool is shallow in some areas, there are also submerged steps and benches in places, so please do not dive or jump into the water.
- Some guests may wish to retire early but for those who don’t, our Lobby Lounge Bar is an ideal place to ‘party’, and it’s open until the ‘wee hours’.
Any activity at the poolside after 9.00pm may be disturbing to other guests!
Taxis - #0
Taxis are available at all times. Please contact our Hotline Service, we will flag one down for you.
Tennis - #8742
We have an excellent tennis court with night lighting making it available between 7.00am to 9.00pm. Tennis court, racquets and balls are available for rental. Tennis shoes and attire are required. Please make a reservation in advance at the Spa & Fitness Center. For more information, please contact our Fitness Center Desk.
Telephone Service - #0
Please refer to the Telephone Directory for country/area codes and instructions, or call the Hotel Operator for assistance. A surcharge is levied on all calls.
Television - #0
For television entertainment, please refer to the monthly TV guide in your room.
Transportation - #8614
We operate a scheduled complimentary shuttle for hotel guests to and from the Sanur Shopping Precinct, Selected Beaches and Prime Plaza Suites Sanur. Please contact our Hotline Service for schedule information.
Car rental, self-drive or with driver, all can be arranged by the Tour Desk. See listing under ‘Car Rental’ for more details.
Voltage - #0
Electrical supply is 220 volts/50 Hz. Electric plug adaptors are available from Housekeeping. Please contact our Hotline Service for assistance.
Wi-Fi - #0
Wi-Fi is available in all rooms and is free of charge. To connect, please follow the instructions on the tent card that is available in the room. Wi-Fi is also available in public areas and meeting rooms.
Wake-Up Call - #0
For a personal wake-up call, please contact the Hotel Operator.
